12:47 AM
admin
Hi,
Opening Position's as below - Contract & Renewable
- Service Desk
- Technology Analyst I
- Project Management Non-IT Non-Technical-Project Manager
- IT Helpdesk
- IT Service Desk
- Administrative Assistant
- Network Engineer
- Assistant Manager - IT Help Desk
- IT INFRASTRUCTURE
- IT OPERATIONS
- .net developer
- Sharepoint Administrator
- Dedicated Support
- Technology Analyst I
- Recruitment Specialist
- Technology Consultant 4
- Support II
- Systems Designer II
- Accounts Executive
- Customer Support Analyst
- C# Programmer
Kindly type the position you would like to applying for on the email subject and send in your latest CV to jei@emeriocorp.com
=========================================================================================================================================================
Position Title : Service Desk
Job responsibilities :
- Good in Chinese (Mandarin & Cantonese) language speaking/reading/writing skills .
- Basic understands the inter-relationship of software, hardware and communications
- Strong customer service orientation
- Self Starter
- Good listening skills
- Passionate & Good Team Player
- Ability to analyze and solve technical problems
- Strong problem analysis, resolution, and writing skills
- Good interpersonal and communication skills
- Analytical skills
- Excellent spoken and written communication skills
- Professionalism and customer focus
- Strong keyboard skills
- Ability to perform in adverse situations
- Willing to handle English and Chinese language calls / emails
- Hardware trouble shooting skills, Printer and Network issues .
- Basic understands the inter-relationship of software, hardware and communications
- Strong customer service orientation
- Willing to work in shifts in a 24 x 7 environment (if required)
- Read, write and speak Cantonese and Mandarin
- Hardware trouble shooting skills, printer and network issues
=========================================================================================================================================================
Position Title : Technology Analyst I
Key Job responsibilities :
- Minimum 3 years support experience in first level Global IT non-SAP application (ITIL Certification required).
- Preferably education at degree level in IT, Finance or related disciplines
- Respond to all user calls in a customer focused and timely manner as per service level, and maintain a high level of customer satisfaction.
- Participate in on-call pager rotation for reactive support and respond to monitoring alerts in a timely manner.
- Operate effectively with minimal supervision, and take end-to-end call ownership until the call is resolved and closed in accordance with end-user satisfaction.
- Provide end user support in line with ITSFE standard support processes and enabling tools, for example:
- Record and monitor all received user calls.
- Log, Classify, prioritize and issue call tickets.
- Trouble-shoot and resolve call tickets as per SLA.
- Demonstrate application or simple functional process how to, including training availability.
- Provide Users Access provisioning & security administration request.
- Comply to all OCF (One Control Framework) and ensure processes are compliant and Operating Effectively (OE)
- Escalate & route unresolved
- Global IT non-SAP application (ITIL Certification required).
- Experience with Electronic Document Records Management Systems (EDRMS) and/or Experience of Information/records classifications/cataloguing.
=========================================================================================================================================================
Position Title : Project Management Non-IT Non-Technical-Project Manager
Job responsibilities :
- Controlling regional costs/budgets and producing, accurate cost estimates which are shared regularly with lead events manager .
- Ensuring successful delivery of the regional event from all aspects of the customer perspective (quality, time, cost) whilst also ensuring stakeholders are kept up to date regarding progress; .
- Management of third parties in an effective manner; .
- Advising and adhering to global/regional toolkits developed for Eco-marathon. .
- Nurturing and developing customer relationships; .
- The ability to spot opportunities for added value project management and the professionalism to recommend to customers, where appropriate, that third party project management is more relevant to the customer needs.
=========================================================================================================================================================
Position Title: IT Helpdesk
Job responsibilities :
- Possess a Diploma or Degree in Computer Science / Technology
- At least 1 year of experience in Service Desk environment
- Good interpersonal and communication skills Must be detail oriented, highly organized and able to handle a variety of tasks in an efficient manner.
- Strong ethics, loyalty and genuine concern for the needs of others Adept at applying generalist IT knowledge to specific problem resolution situations
- Familiarity with hardware/software components and terminology.
- Experience analyzing hardware and software problems and making a diagnosis quickly
- Strong customer service background, ability to work in a team environment, enjoy working with people
- Strong analytical and statistical skills Metrics Driven Self Learner / Quick Learner
=========================================================================================================================================================
Position Title: IT Service Desk
Job responsibilities :
- To manage Standard Chartered groups Technology Help Desk day to day operations requirements to achieve group KPI.
- Manage a group of Assistance Managers & team Leaders to lead and drive staff productivity.
- Review manpower requirements and initiate recruitment as necessary.
- Monitor staff work roster and drive continuous quality improvement by developing cost-effective & and risk mitigating solutions to address organizational goals, and providing information to other customer-supporting organizations as a tool for service improvement decisions.
- Ability to coordinate project work, organize resources and analyze reports to fine tune operational processes.
- People - Staff Performance Management and coaching is very important.
- Manage a team span of 15 to 50 plus staff with support and facilitation of appropriate line managers (Assistant Managers).
- Will be accountable for Team Management, Talent Management, Training, Q12 and other employee related initiatives.
- Identify and highlight to the appropriate authority any service concern or improvement opportunity
- Manage the day-to-day operations of the Service Desk Team
- Provide feedback on metrics to business units
- Ensure team receives adequate feedback, induction and training
- Develop understanding of ITSC business solution and seek out improvement opportunities
- Provide resources from the team to the group to develop and implement solutions within their fields of responsibility
- Promote the services of their group to other ITSC business units
- Manage reporting on complaint tracking/monitoring/quality/performance, etc
- Increase the team's productive
=========================================================================================================================================================
Position Title: Administrative Assistant
Job responsibilities :
- Provides administrative support to an individual or office.
- Supplies information, maintains files, schedules appointments, produces correspondence and otherwise relieves officials of minor administrative and business detail.
- Requires a high school diploma with 2-4 years of experience in the field or in a related area.
- Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals.
- Performs a variety of tasks.
- Works under general supervision; typically reports to a supervisor or manager.
- A certain degree of creativity and latitude is required.
=========================================================================================================================================================
Position Title: Network Engineer
Job responsibilities :
- Technical Skills Required .
- Routing platforms: Cisco 7200, 3800, 3700, 2800,2600,1800,1700 .
- Switches: 6500, 4000, 3700,3500,2900 .
- Required skills: LAN & WAN Technologies, QoS, IPSec, PoE . Routing Protocols: BGP, OSPF, EIGRP, RIP .
- Additional Knowledge required: VoIP, Voice Codecs, IP Telephony.
- During Design stage . Login to Routers and Switches, collect & analyse the network configurations .
- Check network readiness for IP Telephony deployment . Verify Routers and Switches support for QoS, PoE .
- Verify and identify Network devices which are EoL . Carry out WAN Bandwidth analysis using performance tools (Infovista) .
- Check and verify LAN/WAN Capacity . Understand QoS configuration .
- Create the new network design for EoL device replacement, LAN / WAN Upgrade based on standards, create network diagrams During implementation stage .
- Check readiness for Change implementation .
- Configure network devices (Routers & Switches) .
- DHCP configuration . Co-ordinated with Voice implementation team, take part in solution testing
=========================================================================================================================================================
Position Title: Assistant Manager - IT Help Desk
Job responsibilities :
- Graduate with Degree/Diploma in Computers or other Technical certifications
- A minimum of 7 - 10 years of experience, with at least 3 years of relevant experience Experience in a Global Technical Contact Centre which has multiple clients, multiple technology platforms and domain.
- Operation support, people management, quality initiatives and service analysis and improvement,
- Customer Relations, People and Project management in a technical help desk. Advanced knowledge of leading contact centre and technical help desk tools. Knowledge in various technology platforms, domains and application development. Advanced knowledge of Microsoft Office suite products.
- Desired Knowledge: COPC / TQM / Six sigma quality exposure, ITIL Standards and Framework, Remedy. Exposure to ITIL Problem management, Change management, Configuration management, Service Level management, Availability Management, Service Desk, etc
=========================================================================================================================================================
Position Title : IT INFRASTRUCTURE
Job responsibilities :
- Experienced and familiar with Microsoft based server and networking technologies such as Active Directory, MS Exchange, and Windows Server 2003/2008 and above .
- Candidate must possess at least a Bachelor's Degree or Professional Degree in Computer Science/Information Technology or equivalent .
- Possess hands-on experience in active directory, virtualization technology and storage management .
- Experience with networking tools such as SSH, Telnet, SNMP . MCSA/ MCSE/ MCDBA certified will be an added advantage
- Manage and administrate company-wide Windows servers and infrastructure .
- Responsible for planning, designing, implementing and maintaining the virtual infrastructure .
- Responsible for developing and implementing procedures and processes related to the operation of virtualized services, hardware maintenance and resource demand management .
- Build, setup, configure, monitor and backup of physical and virtual servers .
- Design and propose technical solution to IT network/application project
=========================================================================================================================================================
Position Title : IT OPERATIONS
Job responsibilities :
- Diploma qualification
- preferably Secretarial grad
- must have pleasant personality
- should be able to deal with people of different backgrounds.
=========================================================================================================================================================
Position Title : .net developer
Job responsibilities :
- Will need to be proficient in this skill.
- Possess good communication skill. .
- Experienced and well versed in customized software development.
- A good eye for detail and analytical skill levels.
- Strong understanding in .net and relevant platforms. .Conversant in database design (e.g. MySQL, SQL)
- Web application development experience with .Net, C#, ASP.Net etc.
-
=========================================================================================================================================================
Position Title : Sharepoint Administrator
Job responsibilities :
- Carry out daily SharePoint Administrative task & operation • Perform daily SharePoint health check and report
- Handling Level 2, 3 support • Provide technical advice and assistant to Project team and helpdesk
- Provide technical help and advice for Change Request
- Release management • Knowledge on SharePoint 2007 (MOSS) 64-bits environment
- Knowledge on SharePoint 2007 (MOSS) Cluster environment
- Candidates with SharePoint 2007 (MOSS) development and administration experience preferred
- Candidates with Microsoft SharePoint Server Certifications preferred MCTS: Microsoft Office SharePoint Server 2007, Application Development MCTS: Microsoft Office SharePoint Server 2007, Configuration MCTS: Microsoft Windows SharePoint Services 3.0,
- Application Development MCTS: Microsoft Windows SharePoint Services 3.0, Configuration
=========================================================================================================================================================
Position Title : Dedicated Support
Job responsibilities :
- Highly responsive and customer-focused " Strong problem analysis and trouble-shooting skills
- Able to assess & handle critical situations, and co-ordinate with many team players to restore normal IT service
- Good time management skills " Experience in global or virtual team working
- Able to work in a cross-functional, multi-application, multi-service providers environment Knowledge of support processes and ITIL certified
- Experience with call-logging systems (e.g. Service Centre, Service Manager 7) and knowledge management tools (e.g. Livelink, KMM)
- Good customer-facing, interpersonal and communications (oral and written) skills
- Understanding of Downstream (DS) business operations and business processes
- Fluent in English, and one other languages is an added advantage.
- Specific knowledge in one or more DS class-of-business applications (e.g. Manufacturing, Supply & Distribution, Retail, Business-to-Business/Lubricants, DS Functions) or ERP (e.g. SAP, JDE, Sun)
=========================================================================================================================================================
Position Title : Technology Analyst I
Job responsibilities :
- Very competent MS-Word 2007 skills, with advanced knowledge in some areas.
- Participants must be competent users of Microsoft Word 2007 or higher and should already be able to:
- Modify the appearance of text using advanced font formatting
- Modify the layout of text using advanced paragraph and number formatting
- Create, modify and use simple styles
- Create and format simple tables A general understanding of field definitions, field types, formats, conditional logic/rules, defaults, etc - similar to the kind of knowledge required to write simple formulas in Excel - is highly desirable.
- Set up document templates within a 3rd party software application called ActiveDocs Opus.
- The templates already exist as docs in MS-Word form - the set-up task is to create these templates in ActiveDocs, with field references, rules & logic, conditions and defaults (similar to setting up 'mail merge' functionality, but a little more complicated).
- There are 63 templates in current use.
- Business input/guidance to clarify queries and rules/defaults etc will be provided.
- Once set-up, the templates are used to create actual employment contracts for employees, with the actual employee data 'pulled in' at run-time via connection to the GTC separate application database (setting up the connection to the database is not part of this role). Requirement will therefore be to test the new templates, to ensure that the data is populated from the separate database, that all rules/validations/defaults are applied correctly (inc. testing of error conditions, e.g. data that fails validate
=========================================================================================================================================================
Position Title : Recruitment Specialist
Job responsibilities :
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Preferably 4 year(s) or above of working experience in recruitment/staffing.
- Self-motivated with excellent interpersonal and strong communication skills.
- Preferably Senior Executives specializing in internal recruitment from large organization.
- Work closely with Hiring Managers and HR Business Partners to understand recruitment needs and requirements and execute hiring activities to achieve the desired targets.
- Work with Hiring Managers to plan, manage and conduct timely & effective recruitment for multiple business divisions.
- Administer and maintain the recruitment database and follow up on offer letters and other employment related issues
- Perform the activities of developing sources of qualified applicants, screening applicants, scheduling and conducting interviews, administering tests, checking references and background, and evaluating applicants' qualifications..Participate and assist mass recruitment (Job fair, walk in interview and other event) activities.
- Liaison with Recruitment Agencies.
- Developing effective timeline for implementation of recruitment projects according to the needs of organization, business units in roles to be filled.
- Undertake pre-interview screening and arrange candidate interviews.
=========================================================================================================================================================
Position Title : Technology Consultant 4
Job responsibilities :
- Experience : 3 - 4 years of SAP PM skill
- Skill Required : PM configuration, interfaces
- The SAP Plant Maintenance comprises of the following activities such as inspection,
- to measures and establish the actual condition of a technical system, preventive maintenance
- to measures and maintain the ideal condition of a technical system, repair
- to measures and restore the ideal condition of a technical system and other measures that need to be taken using the maintenance organization.
- SAP PM is closely integrated with other modules (for example, Materials Management, Production,
- Sales and Distribution, Personnel Management, and Controlling) the data is always kept current and processes that are necessary for Plant Maintenance and Customer Service are automatically triggered in other areas (for example, a purchase requisition for non-stock material in the Materials Management/Purchasing area).
-
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Position Title : Support II
Job responsibilities :
- NT/Windows2000, Microsoft products, Application Systems, Operating Infrastructure,
- Networking and Communications, Operating Systems,Operating Infrastructure,
- Aware of Corporate, Industry and Professional Standards, Analytical Thinking, Customer Focused,
- Good Verbal Expression & Written Expression, Good interpersonal skills, Attention to Detail, Teamwork, Organizational Awareness.
- The provision of support services relating to specific application systems.
- Support may be provided both to users of the systems and to service delivery functions such as computer operations and help desk. Primary skills:
- Support typically takes the form of investigating and resolving problems and providing information about the Energy Component Application.
- Awareness of the Oil & Gas Industry
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Position Title : Systems Designer II
Job responsibilities :
- Hours per week: 15 Location of Work: Asia Virtual Travel Domestic/ International: 10% travel to Shanghai and Shell LOBPs Prefer Chinese speaking resource
- Support and Guide project supplier to design a solution that is fully compliant with Shell standards from SG3 till SG6 by following PDF.
- Review the key deliverables from project suppliers, i.e. details solution design, database/system/interface design, etc. Ensure that the solution developed is in accordance with the approved design.
- Ensure the project testing plan covers all required areas well as relevant non-functional requirements;
- Work closely with CiD team and Infrastructure consultant to support project supplier in integration testing, performance testing and system deployment (project supplier s English is very poor).
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Position Title : Accounts Executive
Job responsibilities :
- Prepare AP related reports, review GRIR ,payment and controls.
- Manage a team (team size 7-8 persons).
- Degree with 2-5 years of experience in the field or in a related area.
- He/She should have knowledge of AP.
- Candidates need to have Thai Language competency (Speak & read)
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Position Title : Customer Support Analyst
Job responsibilities :
- Minimum Diploma or equivalent in Information Technology, Computing,
- Engineering (Computer/Telecommunication) or in related discipline. Knowledge in Networking, Windows OS.
- Certification in CISCO Certified Network Associates (CCNA) would be an advantage.
- At least 1 - 2 years of working experience in similar functions.
- Good interpersonal and communication skills in both English and Bahasa Malaysia.
- Able to work independently as well as within a team. Possess own transport. Willing to work on shift hours.
- To handle all enquiries and complaints by customers , received through emails, phone or others with high professionalism.
- To provide pro-active monitoring on customers' connectivity through NMS using ICMP and SNMP (IT SYSTEM MONITORING).
- manage planned maintenance info from Teleco or NTT itself to ensure customer is informed telco's planned maintenance beforehand and avoid unnecessary troubleshooting upon customer's planned maintenance.
- to update customer database to ensure all information is accurate all the time. to provide 1st level support for all customers regardless of services of products subscribed.
- To ensure all cases are follow -up within given benchmark and meets all SLA conditions.
- to ensure all information about cases are properly recorded in our trouble ticket system for future reference and analysis purpose. coordinate with local ISP all over the world to solve access line problem. If problem cant not be solved within 1st level operator, escalate the case.
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Position Title : C# Programmer
Job responsibilities :
- The customer's programme is written with Delphi and they would like to update this to C#. Therefore,
- Staff with knowledge of C# programming,
- Preferably with a good appreciation of Delphi as well.
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Kindly type the position you would like to applying for on the email subject and send in your latest CV to jei@emeriocorp.com
Thanks & Best Regards,
Balajeichanthiran.M @ Jei
http://jeifm.com
Opening Position's as below - Contract & Renewable
- Service Desk
- Technology Analyst I
- Project Management Non-IT Non-Technical-Project Manager
- IT Helpdesk
- IT Service Desk
- Administrative Assistant
- Network Engineer
- Assistant Manager - IT Help Desk
- IT INFRASTRUCTURE
- IT OPERATIONS
- .net developer
- Sharepoint Administrator
- Dedicated Support
- Technology Analyst I
- Recruitment Specialist
- Technology Consultant 4
- Support II
- Systems Designer II
- Accounts Executive
- Customer Support Analyst
- C# Programmer
Kindly type the position you would like to applying for on the email subject and send in your latest CV to jei@emeriocorp.com
=========================================================================================================================================================
Position Title : Service Desk
Job responsibilities :
- Good in Chinese (Mandarin & Cantonese) language speaking/reading/writing skills .
- Basic understands the inter-relationship of software, hardware and communications
- Strong customer service orientation
- Self Starter
- Good listening skills
- Passionate & Good Team Player
- Ability to analyze and solve technical problems
- Strong problem analysis, resolution, and writing skills
- Good interpersonal and communication skills
- Analytical skills
- Excellent spoken and written communication skills
- Professionalism and customer focus
- Strong keyboard skills
- Ability to perform in adverse situations
- Willing to handle English and Chinese language calls / emails
- Hardware trouble shooting skills, Printer and Network issues .
- Basic understands the inter-relationship of software, hardware and communications
- Strong customer service orientation
- Willing to work in shifts in a 24 x 7 environment (if required)
- Read, write and speak Cantonese and Mandarin
- Hardware trouble shooting skills, printer and network issues
=========================================================================================================================================================
Position Title : Technology Analyst I
Key Job responsibilities :
- Minimum 3 years support experience in first level Global IT non-SAP application (ITIL Certification required).
- Preferably education at degree level in IT, Finance or related disciplines
- Respond to all user calls in a customer focused and timely manner as per service level, and maintain a high level of customer satisfaction.
- Participate in on-call pager rotation for reactive support and respond to monitoring alerts in a timely manner.
- Operate effectively with minimal supervision, and take end-to-end call ownership until the call is resolved and closed in accordance with end-user satisfaction.
- Provide end user support in line with ITSFE standard support processes and enabling tools, for example:
- Record and monitor all received user calls.
- Log, Classify, prioritize and issue call tickets.
- Trouble-shoot and resolve call tickets as per SLA.
- Demonstrate application or simple functional process how to, including training availability.
- Provide Users Access provisioning & security administration request.
- Comply to all OCF (One Control Framework) and ensure processes are compliant and Operating Effectively (OE)
- Escalate & route unresolved
- Global IT non-SAP application (ITIL Certification required).
- Experience with Electronic Document Records Management Systems (EDRMS) and/or Experience of Information/records classifications/cataloguing.
=========================================================================================================================================================
Position Title : Project Management Non-IT Non-Technical-Project Manager
Job responsibilities :
- Controlling regional costs/budgets and producing, accurate cost estimates which are shared regularly with lead events manager .
- Ensuring successful delivery of the regional event from all aspects of the customer perspective (quality, time, cost) whilst also ensuring stakeholders are kept up to date regarding progress; .
- Management of third parties in an effective manner; .
- Advising and adhering to global/regional toolkits developed for Eco-marathon. .
- Nurturing and developing customer relationships; .
- The ability to spot opportunities for added value project management and the professionalism to recommend to customers, where appropriate, that third party project management is more relevant to the customer needs.
=========================================================================================================================================================
Position Title: IT Helpdesk
Job responsibilities :
- Possess a Diploma or Degree in Computer Science / Technology
- At least 1 year of experience in Service Desk environment
- Good interpersonal and communication skills Must be detail oriented, highly organized and able to handle a variety of tasks in an efficient manner.
- Strong ethics, loyalty and genuine concern for the needs of others Adept at applying generalist IT knowledge to specific problem resolution situations
- Familiarity with hardware/software components and terminology.
- Experience analyzing hardware and software problems and making a diagnosis quickly
- Strong customer service background, ability to work in a team environment, enjoy working with people
- Strong analytical and statistical skills Metrics Driven Self Learner / Quick Learner
=========================================================================================================================================================
Position Title: IT Service Desk
Job responsibilities :
- To manage Standard Chartered groups Technology Help Desk day to day operations requirements to achieve group KPI.
- Manage a group of Assistance Managers & team Leaders to lead and drive staff productivity.
- Review manpower requirements and initiate recruitment as necessary.
- Monitor staff work roster and drive continuous quality improvement by developing cost-effective & and risk mitigating solutions to address organizational goals, and providing information to other customer-supporting organizations as a tool for service improvement decisions.
- Ability to coordinate project work, organize resources and analyze reports to fine tune operational processes.
- People - Staff Performance Management and coaching is very important.
- Manage a team span of 15 to 50 plus staff with support and facilitation of appropriate line managers (Assistant Managers).
- Will be accountable for Team Management, Talent Management, Training, Q12 and other employee related initiatives.
- Identify and highlight to the appropriate authority any service concern or improvement opportunity
- Manage the day-to-day operations of the Service Desk Team
- Provide feedback on metrics to business units
- Ensure team receives adequate feedback, induction and training
- Develop understanding of ITSC business solution and seek out improvement opportunities
- Provide resources from the team to the group to develop and implement solutions within their fields of responsibility
- Promote the services of their group to other ITSC business units
- Manage reporting on complaint tracking/monitoring/quality/performance, etc
- Increase the team's productive
=========================================================================================================================================================
Position Title: Administrative Assistant
Job responsibilities :
- Provides administrative support to an individual or office.
- Supplies information, maintains files, schedules appointments, produces correspondence and otherwise relieves officials of minor administrative and business detail.
- Requires a high school diploma with 2-4 years of experience in the field or in a related area.
- Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals.
- Performs a variety of tasks.
- Works under general supervision; typically reports to a supervisor or manager.
- A certain degree of creativity and latitude is required.
=========================================================================================================================================================
Position Title: Network Engineer
Job responsibilities :
- Technical Skills Required .
- Routing platforms: Cisco 7200, 3800, 3700, 2800,2600,1800,1700 .
- Switches: 6500, 4000, 3700,3500,2900 .
- Required skills: LAN & WAN Technologies, QoS, IPSec, PoE . Routing Protocols: BGP, OSPF, EIGRP, RIP .
- Additional Knowledge required: VoIP, Voice Codecs, IP Telephony.
- During Design stage . Login to Routers and Switches, collect & analyse the network configurations .
- Check network readiness for IP Telephony deployment . Verify Routers and Switches support for QoS, PoE .
- Verify and identify Network devices which are EoL . Carry out WAN Bandwidth analysis using performance tools (Infovista) .
- Check and verify LAN/WAN Capacity . Understand QoS configuration .
- Create the new network design for EoL device replacement, LAN / WAN Upgrade based on standards, create network diagrams During implementation stage .
- Check readiness for Change implementation .
- Configure network devices (Routers & Switches) .
- DHCP configuration . Co-ordinated with Voice implementation team, take part in solution testing
=========================================================================================================================================================
Position Title: Assistant Manager - IT Help Desk
Job responsibilities :
- Graduate with Degree/Diploma in Computers or other Technical certifications
- A minimum of 7 - 10 years of experience, with at least 3 years of relevant experience Experience in a Global Technical Contact Centre which has multiple clients, multiple technology platforms and domain.
- Operation support, people management, quality initiatives and service analysis and improvement,
- Customer Relations, People and Project management in a technical help desk. Advanced knowledge of leading contact centre and technical help desk tools. Knowledge in various technology platforms, domains and application development. Advanced knowledge of Microsoft Office suite products.
- Desired Knowledge: COPC / TQM / Six sigma quality exposure, ITIL Standards and Framework, Remedy. Exposure to ITIL Problem management, Change management, Configuration management, Service Level management, Availability Management, Service Desk, etc
=========================================================================================================================================================
Position Title : IT INFRASTRUCTURE
Job responsibilities :
- Experienced and familiar with Microsoft based server and networking technologies such as Active Directory, MS Exchange, and Windows Server 2003/2008 and above .
- Candidate must possess at least a Bachelor's Degree or Professional Degree in Computer Science/Information Technology or equivalent .
- Possess hands-on experience in active directory, virtualization technology and storage management .
- Experience with networking tools such as SSH, Telnet, SNMP . MCSA/ MCSE/ MCDBA certified will be an added advantage
- Manage and administrate company-wide Windows servers and infrastructure .
- Responsible for planning, designing, implementing and maintaining the virtual infrastructure .
- Responsible for developing and implementing procedures and processes related to the operation of virtualized services, hardware maintenance and resource demand management .
- Build, setup, configure, monitor and backup of physical and virtual servers .
- Design and propose technical solution to IT network/application project
=========================================================================================================================================================
Position Title : IT OPERATIONS
Job responsibilities :
- Diploma qualification
- preferably Secretarial grad
- must have pleasant personality
- should be able to deal with people of different backgrounds.
=========================================================================================================================================================
Position Title : .net developer
Job responsibilities :
- Will need to be proficient in this skill.
- Possess good communication skill. .
- Experienced and well versed in customized software development.
- A good eye for detail and analytical skill levels.
- Strong understanding in .net and relevant platforms. .Conversant in database design (e.g. MySQL, SQL)
- Web application development experience with .Net, C#, ASP.Net etc.
-
=========================================================================================================================================================
Position Title : Sharepoint Administrator
Job responsibilities :
- Carry out daily SharePoint Administrative task & operation • Perform daily SharePoint health check and report
- Handling Level 2, 3 support • Provide technical advice and assistant to Project team and helpdesk
- Provide technical help and advice for Change Request
- Release management • Knowledge on SharePoint 2007 (MOSS) 64-bits environment
- Knowledge on SharePoint 2007 (MOSS) Cluster environment
- Candidates with SharePoint 2007 (MOSS) development and administration experience preferred
- Candidates with Microsoft SharePoint Server Certifications preferred MCTS: Microsoft Office SharePoint Server 2007, Application Development MCTS: Microsoft Office SharePoint Server 2007, Configuration MCTS: Microsoft Windows SharePoint Services 3.0,
- Application Development MCTS: Microsoft Windows SharePoint Services 3.0, Configuration
=========================================================================================================================================================
Position Title : Dedicated Support
Job responsibilities :
- Highly responsive and customer-focused " Strong problem analysis and trouble-shooting skills
- Able to assess & handle critical situations, and co-ordinate with many team players to restore normal IT service
- Good time management skills " Experience in global or virtual team working
- Able to work in a cross-functional, multi-application, multi-service providers environment Knowledge of support processes and ITIL certified
- Experience with call-logging systems (e.g. Service Centre, Service Manager 7) and knowledge management tools (e.g. Livelink, KMM)
- Good customer-facing, interpersonal and communications (oral and written) skills
- Understanding of Downstream (DS) business operations and business processes
- Fluent in English, and one other languages is an added advantage.
- Specific knowledge in one or more DS class-of-business applications (e.g. Manufacturing, Supply & Distribution, Retail, Business-to-Business/Lubricants, DS Functions) or ERP (e.g. SAP, JDE, Sun)
=========================================================================================================================================================
Position Title : Technology Analyst I
Job responsibilities :
- Very competent MS-Word 2007 skills, with advanced knowledge in some areas.
- Participants must be competent users of Microsoft Word 2007 or higher and should already be able to:
- Modify the appearance of text using advanced font formatting
- Modify the layout of text using advanced paragraph and number formatting
- Create, modify and use simple styles
- Create and format simple tables A general understanding of field definitions, field types, formats, conditional logic/rules, defaults, etc - similar to the kind of knowledge required to write simple formulas in Excel - is highly desirable.
- Set up document templates within a 3rd party software application called ActiveDocs Opus.
- The templates already exist as docs in MS-Word form - the set-up task is to create these templates in ActiveDocs, with field references, rules & logic, conditions and defaults (similar to setting up 'mail merge' functionality, but a little more complicated).
- There are 63 templates in current use.
- Business input/guidance to clarify queries and rules/defaults etc will be provided.
- Once set-up, the templates are used to create actual employment contracts for employees, with the actual employee data 'pulled in' at run-time via connection to the GTC separate application database (setting up the connection to the database is not part of this role). Requirement will therefore be to test the new templates, to ensure that the data is populated from the separate database, that all rules/validations/defaults are applied correctly (inc. testing of error conditions, e.g. data that fails validate
=========================================================================================================================================================
Position Title : Recruitment Specialist
Job responsibilities :
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Preferably 4 year(s) or above of working experience in recruitment/staffing.
- Self-motivated with excellent interpersonal and strong communication skills.
- Preferably Senior Executives specializing in internal recruitment from large organization.
- Work closely with Hiring Managers and HR Business Partners to understand recruitment needs and requirements and execute hiring activities to achieve the desired targets.
- Work with Hiring Managers to plan, manage and conduct timely & effective recruitment for multiple business divisions.
- Administer and maintain the recruitment database and follow up on offer letters and other employment related issues
- Perform the activities of developing sources of qualified applicants, screening applicants, scheduling and conducting interviews, administering tests, checking references and background, and evaluating applicants' qualifications..Participate and assist mass recruitment (Job fair, walk in interview and other event) activities.
- Liaison with Recruitment Agencies.
- Developing effective timeline for implementation of recruitment projects according to the needs of organization, business units in roles to be filled.
- Undertake pre-interview screening and arrange candidate interviews.
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Position Title : Technology Consultant 4
Job responsibilities :
- Experience : 3 - 4 years of SAP PM skill
- Skill Required : PM configuration, interfaces
- The SAP Plant Maintenance comprises of the following activities such as inspection,
- to measures and establish the actual condition of a technical system, preventive maintenance
- to measures and maintain the ideal condition of a technical system, repair
- to measures and restore the ideal condition of a technical system and other measures that need to be taken using the maintenance organization.
- SAP PM is closely integrated with other modules (for example, Materials Management, Production,
- Sales and Distribution, Personnel Management, and Controlling) the data is always kept current and processes that are necessary for Plant Maintenance and Customer Service are automatically triggered in other areas (for example, a purchase requisition for non-stock material in the Materials Management/Purchasing area).
-
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Position Title : Support II
Job responsibilities :
- NT/Windows2000, Microsoft products, Application Systems, Operating Infrastructure,
- Networking and Communications, Operating Systems,Operating Infrastructure,
- Aware of Corporate, Industry and Professional Standards, Analytical Thinking, Customer Focused,
- Good Verbal Expression & Written Expression, Good interpersonal skills, Attention to Detail, Teamwork, Organizational Awareness.
- The provision of support services relating to specific application systems.
- Support may be provided both to users of the systems and to service delivery functions such as computer operations and help desk. Primary skills:
- Support typically takes the form of investigating and resolving problems and providing information about the Energy Component Application.
- Awareness of the Oil & Gas Industry
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Position Title : Systems Designer II
Job responsibilities :
- Hours per week: 15 Location of Work: Asia Virtual Travel Domestic/ International: 10% travel to Shanghai and Shell LOBPs Prefer Chinese speaking resource
- Support and Guide project supplier to design a solution that is fully compliant with Shell standards from SG3 till SG6 by following PDF.
- Review the key deliverables from project suppliers, i.e. details solution design, database/system/interface design, etc. Ensure that the solution developed is in accordance with the approved design.
- Ensure the project testing plan covers all required areas well as relevant non-functional requirements;
- Work closely with CiD team and Infrastructure consultant to support project supplier in integration testing, performance testing and system deployment (project supplier s English is very poor).
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Position Title : Accounts Executive
Job responsibilities :
- Prepare AP related reports, review GRIR ,payment and controls.
- Manage a team (team size 7-8 persons).
- Degree with 2-5 years of experience in the field or in a related area.
- He/She should have knowledge of AP.
- Candidates need to have Thai Language competency (Speak & read)
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Position Title : Customer Support Analyst
Job responsibilities :
- Minimum Diploma or equivalent in Information Technology, Computing,
- Engineering (Computer/Telecommunication) or in related discipline. Knowledge in Networking, Windows OS.
- Certification in CISCO Certified Network Associates (CCNA) would be an advantage.
- At least 1 - 2 years of working experience in similar functions.
- Good interpersonal and communication skills in both English and Bahasa Malaysia.
- Able to work independently as well as within a team. Possess own transport. Willing to work on shift hours.
- To handle all enquiries and complaints by customers , received through emails, phone or others with high professionalism.
- To provide pro-active monitoring on customers' connectivity through NMS using ICMP and SNMP (IT SYSTEM MONITORING).
- manage planned maintenance info from Teleco or NTT itself to ensure customer is informed telco's planned maintenance beforehand and avoid unnecessary troubleshooting upon customer's planned maintenance.
- to update customer database to ensure all information is accurate all the time. to provide 1st level support for all customers regardless of services of products subscribed.
- To ensure all cases are follow -up within given benchmark and meets all SLA conditions.
- to ensure all information about cases are properly recorded in our trouble ticket system for future reference and analysis purpose. coordinate with local ISP all over the world to solve access line problem. If problem cant not be solved within 1st level operator, escalate the case.
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Position Title : C# Programmer
Job responsibilities :
- The customer's programme is written with Delphi and they would like to update this to C#. Therefore,
- Staff with knowledge of C# programming,
- Preferably with a good appreciation of Delphi as well.
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Kindly type the position you would like to applying for on the email subject and send in your latest CV to jei@emeriocorp.com
Thanks & Best Regards,
Balajeichanthiran.M @ Jei
http://jeifm.com
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Posted in: malaysia
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